Shipping policy

Shipping Policy

YCZ ships worldwide. This page explains how long orders take, what shipping costs, and what happens if something goes wrong. All prices are in Australian dollars (AUD).

Processing time

Orders are processed within 1 to 3 business days of payment. Orders placed on weekends or Australian public holidays begin processing the next business day. You'll receive a confirmation email at checkout, and a second email with tracking once your parcel is dispatched.

Delivery time

Estimated delivery is 7 to 15 business days after dispatch. Total time from order to doorstep is therefore usually 8 to 18 business days.

These are estimates, not guarantees. Customs processing, carrier delays, weather and peak periods such as Black Friday, Christmas and Lunar New Year can extend them. If we know your order is running late, we will tell you.

Shipping cost

  • Orders over A$50: free standard shipping
  • Orders under A$50: flat rate A$5.00, shown at checkout before you pay

Tracking

A tracking number is emailed to you when your order ships. Tracking can take 2 to 5 business days to show its first scan. This is normal and does not mean the parcel is lost.

Split shipments

If you order more than one item they may arrive in separate parcels at different times, at no extra cost to you.

Customs, duties and taxes

Orders delivered outside Australia may attract import duties or taxes set by the destination country. These are not included in your order total and are the recipient's responsibility. We have no control over these charges and cannot predict them.

Incorrect addresses

Please check your delivery address carefully at checkout. If a parcel is returned to sender because of an incorrect or incomplete address, we'll re-send it once you cover the reshipping cost. Contact us within 24 hours of ordering if you need to correct an address.

Delayed or missing orders

If your order hasn't arrived within 20 business days of dispatch, email bagels0001@gmail.com with your order number. We'll investigate with the carrier and either replace or refund your order.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.