Refund policy

Return & Refund Policy

We want you to be happy with your YCZ order. If something isn't right, here's exactly how we'll fix it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure. The policy below is offered in addition to those rights.

30-day change-of-mind returns

  • You have 30 days from the delivery date to request a return.
  • The item must be unopened, unused and in its original sealed packaging.
  • For hygiene and safety reasons we cannot accept change-of-mind returns on fragrance that has been opened, sprayed or had its seal broken. This does not affect your rights if the product is faulty.
  • Return postage for change-of-mind returns is paid by you. Original shipping charges are not refunded.
  • A valid order number is required.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, leaking or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund including shipping, whichever you prefer. You will not be asked to pay return postage in these cases.

How to request a return

  1. Email bagels0001@gmail.com with your order number and the reason for return.
  2. We'll reply within 2 business days with confirmation and return instructions.
  3. Once we receive and inspect the item, we process your refund within 5 business days.

Please don't send anything back before contacting us. Returns without prior authorisation can't be processed.

Refund timing

Refunds are issued to your original payment method. After we process the refund, your bank or card issuer typically takes a further 5 to 10 business days to post it to your account. That timing is set by them, not by us.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched, usually within 24 hours of ordering. Email us as soon as possible. Once an order has shipped it can no longer be cancelled, but you can still return it under the 30-day terms above.

Items we can't accept

  • Gift cards
  • Opened or unsealed fragrance, for change of mind only. Faulty items are always covered.

Lost or undelivered parcels

If tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, contact us and we'll open an investigation with the carrier. If the parcel can't be located we'll replace it or refund it in full.

Questions

Email bagels0001@gmail.com and we'll answer within 2 business days.